App Support
Help and resources for Mash Dev apps
PoolCheck Support
Need help with PoolCheck? Find answers to common questions below, or contact us directly for assistance.
Getting Started
- Creating an account: Download PoolCheck from the App Store and follow the signup process. You'll need a phone number and email address.
- Adding a pool: Go to Profile > My Pools > Add Pool. Search for an address or drop a pin on the map.
- Adding friends: Go to the Friends tab and search for friends by phone number, or invite them via text message.
Location Services
- Automatic check-ins: Enable "Always" location access in Settings to allow automatic check-ins when you arrive at a pool.
- Battery usage: PoolCheck uses geofencing, which is battery-efficient. You can also choose "When Using App" for manual check-ins only.
- Privacy: Your location is only shared with friends you've approved. You can disable location sharing at any time.
Notifications
- Friend activity: Get notified when friends arrive at pools you have in common.
- Managing notifications: Go to Profile > Notifications to customize what alerts you receive.
- Not receiving notifications: Check that notifications are enabled in iOS Settings > PoolCheck.
Account & Privacy
- Changing your profile: Tap your profile photo in the Profile tab to update your picture or name.
- Deleting your account: Contact us at info@mashdev.dev to request account deletion.
- Data requests: Contact us to request a copy of your data or ask questions about how we handle your information.
Still Need Help?
If you can't find the answer you're looking for, we're here to help.
Email: info@mashdev.dev
Please include:
- Your device model and iOS version
- A description of the issue
- Screenshots if applicable
We typically respond within 1-2 business days.